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| FalconStor Software |
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| Storage Architect
(August 2009 - July 2010) |
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| FalconStor Software leads the way in developing innovative, scalable, and open network storage solutions designed to optimize the storage, protection, efficiency, and availability of enterprise data and applications. FalconStor-powered data protection solutions change the economic equation for companies that need to manage their IT bottom lines -- despite exponential data growth and ever-expanding retention periods. FalconStor solutions are available and supported by major OEMs, as well as leading system integrators and resellers worldwide. |
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| RESPONSIBILITIES |
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| Pre sales requirements engineering. |
| Designing and deploying Backup, Disaster Recovery and Continuous Data Protection strategies by implementing company products. |
| Implement project onsite. |
| Providing patch updates and releases to local resellers as they come available via a specially designed website for the local market. |
| Provide post sales and post installation support remotely. |
| Coordinate weekly/monthly support assessments. |
Provide end user training and development. |
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| ACHIEVEMENTS |
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| Oversaw the project delivery at various end user customer sites from Project Conception to Completion |
| Providing timely accurate after installation support thereby keeping systems running at optimum levels. |
The very last project which I worked on involved a multinational company that required absolute 24/7 uptime on its resources. The process was in a nutshell:
- Setup the replica site to fall over
- Perform fall over and have the company functioning using the replica site as the primary site moves
- At the end of the move to fall back to the primary site and resume operations.
- All this was done with 100% pass rate with the real move slated for October 2010.
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Winthrop Australia |
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Systems Integration Consultant
(May 2008 - May 2009) |
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Winthrop Australia, a privately owned subsidiary of the CDM Group of companies formed in 1996, is based within the grounds of University of Western Australia with divisions in Sydney and Melbourne. My role was to providing Pre and Post Sales Engineering and Support to clients. |
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RESPONSIBILITIES |
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Pre sales requirements engineering. |
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Creating server and network specifications to suit client and client requirements (HP & IBM, CISCO, LinkSys & HP Procurve). |
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Ordering hard/software and deliver to site. |
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Implement project onsite. |
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To provide advice on hardware/software purchases. |
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Provide post sales and post installation support remotely. |
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Coordinate weekly/monthly support assessments. |
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ACHIEVEMENTS |
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Consistently provided on time and on budget project delivery to various clients. |
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Providing timely accurate after installation support thereby keeping systems running at optimum levels. |
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D-Tech |
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Network Field Engineer (September 2006 - May 2008) |
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D-Tech is a technology company which provides outsourced IT Support for various companies Australia wide, such as: Westfield Ltd, Kennametal Australia, Australian Council of Churches Association, Aboriginal Hostels Limited. As a field engineer I provide Level 3+ IT Support for client companies. |
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RESPONSIBILITIES |
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IT infrastructure troubleshooting. |
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Server builds, upgrades and replacements. |
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Server builds, upgrades and replacements. |
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SOE engineering. |
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Systems management services. |
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Provide relevant advice for new systems acquisitions. |
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Provide advice on hard/software purchases. |
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Network design and implementation. |
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IT infrastructure and security auditing. |
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Patch level testing and currency. |
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Wireless and physical network connectivity troubleshooting. |
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Effective backup and restoration of data. |
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Liaising with third party vendors and coordinating onsite support. |
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ACHIEVEMENTS |
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99% of the time I am based at Westfield’s and my role is that of a typical network and systems fire-fighter. If and when a problem arises which cannot be centrally managed or neutralised, I go onsite to where ever the problem may be and help solve it. |
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Technicolour Australia |
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IT Systems Administrator
(November 2005 - September 2006) |
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My role as an IT Systems Administrator is to facilitate the smooth running of all the day to day processes involving IT in the Manufacturing Line with many differently interacting systems and software. Essentially providing onsite and on hand IT Systems troubleshooting and problem resolution. Some specific duties are outlined below. |
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RESPONSIBILITIES |
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Designing, configuring and deploying Windows XP standard operating environment clients. |
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Working with Microsoft Systems Management Server, deploying Service Packs and Hot Fixes together with patches released by Microsoft every second Tuesday of the month. |
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Installing, configuring and deploying Windows SQL Server 2005 to be used with custom developed database Vantage by Cogita. |
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Installing, configuring and deploying Windows ISA Server 2004 to provide secure email access to employees outside the corporate network. |
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Installing, configuring and deploying Windows Internet Information Services 6.0 Server as a migration from an IIS 4.0 Server. |
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Installing, configuring and deploying new RSA SecurID Server to replace the existing RSA Server. |
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Supporting hardware such as Desktops, Laptops and PDA’s. |
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Modifying scripts and writing new deployment scripts to work with newly implemented DFS Structure. |
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Creating/Managing User and Group accounts in Active Directory. |
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Creating/Managing User and Group accounts in Microsoft Exchange Server 2003. |
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Managing file server security access privileges. |
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Troubleshooting connectivity issues to the network (Wireless and LAN). |
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Using Trend Micro version 7.0 Control Manager and Office Scan to administer antivirus and firewall services (Deploying, Updating and allowing client access). |
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New desktop deployments using RIS. |
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ACHIEVEMENTS |
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With the above described services I have kept and maintained the IT Systems Uptime service level agreements to a maximum of two hours for total machine failures and within 15 minutes problem resolution for minor problems such as email not working or network connectivity problems. |
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Sealcorp Holdings |
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IT Systems Administrator & IT Infrastructure Support Analyst
(June 2005 - November 2005) |
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As the IT Systems Administrator and Eastern States IT Infrastructure Support Analyst I was responsible for Providing Level 2/3 Technical Support. |
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RESPONSIBILITIES |
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As the IT Systems Administrator and Eastern States IT Infrastructure Support Analyst I was responsible for Providing Level 2/3 Technical Support. |
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Installing, configuring and deploying Windows Server 2003. |
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Installing, configuring and deploying Windows Server 2003. |
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Supporting hardware such as Desktops, Laptops and PDA’s. |
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Working with complete client deployment and remote management system, Altiris. |
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Modifying scripts and writing new deployment scripts to work with newly implemented DFS Structure. |
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Creating/Managing User and Group accounts in Active Directory. |
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Creating/Managing User and Group accounts in Microsoft Exchange Server 2003. |
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Managing file server security access privileges. |
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Configuring Citrix Clients, testing, trouble shooting and support. |
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Attending to and solving problems logged by the CEO and Group Director. |
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Escalating calls to the relevant teams. |
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Sole point of contact for 400 users spread across Sydney, Melbourne, Adelaide and Brisbane. |
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Troubleshoot connectivity issues to the network. |
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Managing the data backup systems for the Sydney Branch using Veritas Net Backup. |
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SecurID RSA Token Management. |
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Using Trend Micro version 7.0 Control Manager and Office Scan to administer antivirus and firewall services including deploying, updating and allowing client access. |
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Managing the Sydney daily, weekly and monthly data backups using Veritas Netbackup version 5.1. |
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Creating new accounts in the PABX System (QMaster). |
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Creating and maintaining systems documentation. |
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ACHIEVEMENTS |
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Providing excellent Level 1, 2 and 3 Hardware and Software support to 400 users across 4 States in a timely and efficient manner. |
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I was also responsible for the patching of all operating systems including servers. |
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As I was working at the head office of Sealcorp I was often called in personally to troubleshoot and solve technical problems for the CEO, the Director Group and various other top level management.3 |
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To streamline the work process and make the technology a lot better for programmers and testers to use and work with I deployed VM Ware machines with which they could simulate live customer environments a lot better. |
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Lodhia Technologies & Service Solutions |
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Systems Administrator/Team Leader/Level 3 Technical Support
(July 2003 - June 2005) |
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Small to medium based private businesses and private university/company projects for application support using Windows and Citrix. |
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RESPONSIBILITIES |
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Configuring and installing Windows based clients and servers using Windows 2000 and XP predominantly, with a more recent exploration in installing Windows Server 2003. |
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Installing and supporting packages such as Microsoft Office XP and Outlook XP. |
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Installing and supporting packages such as Microsoft Office XP and Outlook XP. |
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Working with DHCP, WINS, DNS, Scripting, Remote Access, VNC, and Active Directory and Exchange. |
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Building secure Windows Servers (NT4, 2000, 2003). |
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Configuring Citrix clients, testing, trouble shooting and basic support. |
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Requirements engineering and partial project management. |
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Leading the team implementing the project. |
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Rostering availability of project personnel. |
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ACHIEVEMENTS |
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On many of the private projects that I have worked on I was in charge of upgrading and supporting a windows 98 client side system to fully operational windows 2000 and XP system based work place architecture. |
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Further to this I was responsible for preparing a great deal of documentation (both technical for internal use and relevant documents for clients (usability reports, analysis, server/client build documents, etc.). |
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MJM Melillo Consulting Inc. |
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Systems Integration Project Hand/Level 1 & 2 Technical Support
(January 2003 - June 2003) |
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RESPONSIBILITIES |
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Providing technical assistance to lead project engineers. |
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Working with DHCP, WINS, DNS, Scripting, Remote Access, VNC. |
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Creating and updating installation images of SOE’s using Symantec Ghost and deploying them. |
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Providing level 2 helpdesk support to users within the organisation. |
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Troubleshoot connectivity issues to the network. |
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Installing, upgrading and removing hardware from desktop boxes. |
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Configuring of Laptops and Handheld devices (Palm, Pocket PC). |
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Creating, managing and updating the project update website. |
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ACHIEVEMENTS |
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I was part of the team that provided level 2 technical support to Project Managers and Engineers in the various projects that they were undertaking. In addition to this I was in charge of creating and deploying SOE images that were created from the input that the lead engineers got after consulting with clients requirements. |
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I was also instrumental in creating and deploying published applications running off a Citrix Farm. I was present and assisting in the creation and deployment phase of this farm as the project went through each phase. |
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Gen-i Australia Project for NRMA |
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Systems Administrator/Level 1 & 2 Technical Support
(June 2002 - September 2002) |
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RESPONSIBILITIES |
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Administrating and providing first, second level support to the system users of NRMA on a national basis during conversion to a Citrix Centred environment. |
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Logged incoming calls and maintaining problem description and resolution database. |
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Providing over the phone support to approximately 500 users of Lotus Notes 5.08. |
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Walter Construction Group |
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Systems Administrator/Level 1 Technical Support
(June 2000 - June 2002) |
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RESPONSIBILITIES |
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Administration of company systems and providing support to internal staff. |
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Providing basic network administration and network troubleshooting to the IT team. |
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Maintaining Windows 98, Windows NT4 (Server), Windows 2000 (workstation and server) and MS Exchange systems. |
